Privacy Policy
Effective Date: January 2026
At DCW Pipework & Fabrications Ltd, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
DCW Pipework & Fabrications Ltd
Company Registration Number: 16052842
VAT Registration Number: 489 0237 63
Registered Office
2 Kingfisher Business Park
Arthur Street
Redditch
B98 8LG
Trading & Operational Address
Unit 8 & 9
Beacon Trading Estate
Middlemore Lane
Aldridge
Walsall
WS9 8DU
Email:
Telephone:
Dan – 07854 369352
Carl – 07311 514642
2. Information We Collect
Depending on how you use our website, we may collect:
Information You Provide
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Your name
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Company name
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Telephone number
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Email address
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Job title
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Information contained within your enquiry
Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Website pages visited
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Date and time of your visit
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Referring website
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General website usage statistics
3. How We Use Your Information
We use your information to:
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Respond to enquiries.
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Provide quotations.
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Deliver our engineering services.
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Communicate with customers.
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Improve our website.
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Manage customer relationships.
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Meet our legal obligations.
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Prevent fraud and protect our business.
We will never sell your personal information.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases under the UK General Data Protection Regulation (UK GDPR):
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Your consent.
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Performance of a contract.
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Legitimate business interests.
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Compliance with legal obligations.
5. Sharing Your Information
We may share information with trusted third parties where necessary, including:
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Professional advisers.
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Accountants.
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IT service providers.
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Website hosting providers.
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Legal advisers.
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Government authorities where required by law.
We only share information where necessary and appropriate safeguards are in place.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information from:
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Unauthorised access.
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Loss.
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Misuse.
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Disclosure.
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Alteration.
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Destruction.
While we take reasonable precautions, no internet transmission can ever be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
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Provide our services.
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Meet legal obligations.
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Resolve disputes.
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Maintain business records.
When information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the right to:
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Access your personal information.
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Correct inaccurate information.
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Request deletion of your data where appropriate.
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Restrict processing.
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Object to processing.
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Request transfer of your information.
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Withdraw consent where consent is relied upon.
To exercise your rights, please contact us using the details below.
9. Cookies
Our website may use cookies to improve functionality and analyse website traffic.
You can control cookies through your browser settings.
For further information, please refer to our Cookie Policy.
10. Third-Party Services
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Please review their privacy policies separately.
11. Marketing Communications
If you choose to contact us, we may occasionally communicate with you regarding your enquiry or services relevant to your business.
You may request that we stop sending marketing communications at any time by contacting us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
DCW Pipework & Fabrications Ltd
Registered Office
2 Kingfisher Business Park
Arthur Street
Redditch
B98 8LG
Trading & Operational Address
Unit 8 & 9
Beacon Trading Estate
Middlemore Lane
Aldridge
Walsall
WS9 8DU
Telephone
Dan – 07854 369352
Carl – 07311 514642
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so that we have the opportunity to resolve your concerns.
You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113